Delete Account
Delete your Ludo Kana account and data.
📱Delete Inside the App (Fastest)
- Open Ludo Kana and log in (Google or username).
- Tap your profile picture at the top-left, then tap Delete Account at the bottom.
- Type DELETE to confirm and tap Delete Forever.
Your account is deleted straight away. If you cannot log in any more, use the email steps below.
🗑️Cannot Use the App? Request Deletion by Email
- Send us a message from the Contact page and choose Privacy request as the topic, or email the support email shown on our Contact page with the subject “Delete my account”.
- Write your player name (username) and the email address or sign-in method (Google or username) used for the account, so we can find it.
- We may reply to confirm the request is really from you.
- We delete your account within 30 days of confirming your request, and tell you when it is done.
⚠️ Deleting an account is permanent. Your coins, diamonds, inventory and progress cannot be restored, and purchased items are not refunded.
✅Data We Delete
- Your account and login details (username, password hash, email, phone number, Google sign-in link).
- Your profile, avatar and profile picture.
- Coins, diamonds, inventory, equipped items, stats and match history.
- Your friends list, invitations and active login sessions.
📦Data We May Keep
- Purchase and order records (payment method, amount, transaction ID), kept for accounting, tax and fraud prevention as required by law.
- Security and server logs needed to protect the game from abuse. These are kept for a limited time and then deleted.
- Messages you sent to other players may remain visible in their chat history.
Read the full details in our Privacy Policy.
🧹Want to Delete Only Some Data?
You can ask us to delete or correct only certain information instead of the whole account. Use the same steps above and tell us what you want removed. To stop other players from finding you, change Search Privacy in the game’s Settings.