Privacy Policy

Your privacy matters to us.

Last updated October 25, 2026

This Privacy Policy explains how Ludo Kana (“we”, “us”, “our”) collects, uses, shares and protects your information when you use the Ludo Kana game on Android (Google Play), the installable web app, and this website. The game includes Ludo and Snakes & Ladders. By using the game you agree to this policy. If you do not agree, please do not use the game.

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📋1. Information We Collect

Information you give us

Account details: username, display name, password (stored only in a scrambled, hashed form), and the email address and phone number if you add them.
Sign in with Google: if you choose it, Google gives us your Google account ID, name, email address and profile picture.
Profile: the avatar, frame, emoji and other items you pick, and a profile picture if you upload one.
Messages: in-game chat and messages you send to friends or other players in a match, and anything you write to us through the Contact page or by email.

Information created when you play

Games played and won, rank and match history, coins and diamonds balance, inventory and equipped items, friends list, invitations and rooms you join.
Your Search Privacy setting and other game settings (sound, language, theme).

Purchase and payment information

When you buy coins, diamonds or items, you pay through a third-party payment service such as bKash, Nagad, Upay, Rocket or Binance. We receive the details you submit to confirm your order: the payment method, amount, transaction ID, the sending number or account, and your player name. We never receive or store your card number, PIN or payment-app password.

Information collected automatically

Device and app information: device or browser type, operating system, language and app version.
IP address and approximate region: used for security, fair play, fraud and abuse prevention, and to limit repeated requests.
Usage and diagnostics: which screens and features are used, errors and crash information.
Advertising information: if ads are shown, our advertising partners may collect your device advertising ID and ad interaction data (see section 4).
Stored on your device: settings and files kept in local storage and cache so the game loads faster and works on slow connections.

Information we do not collect

We do not collect your precise location, contacts, photos or files (other than a profile picture you choose to upload), microphone or camera recordings, or health information.

⚙️2. How We Use Information

To create and run your account, matchmaking, rooms, friends, wallet, inventory and leaderboards.
To process purchases, deliver items and keep order records.
To keep matches fair and to detect and prevent cheating, abuse, fraud and security problems.
To answer your messages and provide support.
To maintain, analyse and improve the game, fix bugs and develop new features.
To show announcements and, where enabled, advertisements.
To meet legal obligations and enforce our Game Rules.

If you live in a region where a legal basis is required (such as the EEA or UK), we process your data to perform our agreement with you (running the game), for our legitimate interests (security, fair play, improving the game), with your consent where required (for example, personalised ads), and to comply with the law.

🤝3. Sharing of Information

We do not sell your personal information. We share it only as follows:

Other players: your display name, avatar, frame, rank and basic game stats are visible to players you meet in the game, depending on your Search Privacy setting. Your email address and phone number are never shown to other players.
Service providers who work for us: Cloudflare (website hosting, servers and database) and Google (sign in). They may process data only to provide their service to us.
Payment services: the payment service you choose handles your payment under its own privacy policy.
Advertising partners: only if ads are enabled in the game (see section 4).
Legal and safety: when required by law or a valid legal request, or to protect the rights, safety and security of our players, the public and the game.
Business changes: if the game is transferred to another owner, your information may be transferred with it, and this policy will continue to apply until you are told otherwise.

🍪4. Cookies, Local Storage & Advertising

We use local storage and a service worker to remember your settings and make the game load faster. If advertisements are shown, advertising partners may use their own cookies or device advertising IDs to show and measure ads, and to show ads that are relevant to you where the law allows it. You can reset your advertising ID or opt out of personalised ads in your Android settings (Settings → Google → Ads), and you can clear stored data in your browser or device settings. Some features may reset if you do.

🔒5. Security

Data sent between the app and our servers is encrypted in transit using HTTPS.
Passwords are stored only as salted hashes, never as plain text.
Access to player data is limited to authorised people who need it to run and support the game.

No method of storing or sending data is 100% secure, so we cannot guarantee absolute security. Please keep your login details private.

🗄️6. How Long We Keep Data, and Deleting Your Data

We keep your information while your account is active and as long as needed to run the game.
You can delete your account and the data linked to it at any time inside the app: Profile → Delete Account → type DELETE. The account is deleted straight away.
If you cannot use the app, follow the steps on our Delete Account page. We delete the account within 30 days of verifying your request.
Deleting an account removes your profile, coins, diamonds, inventory, avatar, friends and login sessions. This cannot be undone.
We may keep a limited set of records after deletion where we have to: purchase and order records for accounting, tax and fraud prevention, and security logs. These are kept only as long as needed and are then deleted.
Messages you sent to other players may remain in their chat history until it is cleared.
Inactive accounts may be removed after a long period without use.

🧑‍⚖️7. Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete, export or restrict the use of your personal data, to object to certain uses, to withdraw consent, and to complain to your local data protection authority. In some places (such as California) you also have the right to know what we collect and to not be discriminated against for using these rights. We do not sell personal information.

To use any of these rights, open our Contact page, choose Privacy request, or email us at the support email shown on our Contact page.
You can change who can find you with the Search Privacy setting in the game’s Settings.
We may need to confirm it is really you before we act on a request.

🧒8. Children

Ludo Kana is not directed at children under 13 (or under the minimum age required in your country), and we do not knowingly collect personal information from them. If you are under the age required in your country, please do not create an account or send us personal information. If you believe a child has given us personal information, contact us and we will delete it promptly. Younger players should use the game only with a parent’s or guardian’s permission.

🔗9. Third-Party Services

Some features rely on other companies. They have their own privacy policies, and we are not responsible for how they handle your data:

Google (sign in, Google Play): policies.google.com/privacy
Cloudflare (hosting and database): cloudflare.com/privacypolicy
Payment services you choose to pay with, and advertising partners if ads are enabled.

The game may also link to other websites or social media pages that we do not control.

🌍10. International Use

We use global infrastructure, so your information may be processed in countries other than your own. Where required, we take steps to protect it in line with this policy.

💰11. Virtual Items

Coins, diamonds and all items in Ludo Kana are virtual, are used only inside the game, have no cash value, and cannot be exchanged for money.

🔄12. Changes to This Policy

We may update this policy from time to time. When we do, we will change the “Last updated” date above, and tell you in the game or on this website if the changes are important. Continued use of the game after changes means you accept the updated policy.

✉️13. Contact Us

Questions about this policy or your data? Email the support email shown on our Contact page or use our Contact page.